N300 range extender model EX2700

[Buttonboxer]

I have a new service provider and am having trouble connecting my Netgear EX2700 range extender.  I have done the factory reset and I see Netgear_ext in my list.  However, when I try to connect to the mywifi the message is "refused to connect"  I cannot connect the range extender to my router.  Help!

[plemans]

1. when you factory reset, did you push and hold reset for 7-15 seconds while plugged in? 

2. have you tried a different device? 

3. have you tried a different web browser?