Hello, I recently purchased the N300 wireless extender (model EX2700) I can get the setup genie to work fine. But when I get to the last step where it asks me to connect my devices, i connect a laptop to the new extender wifi and click to confirm and then it says it wasn't able to connect. I am using a MAC or Apple ipad and it is a Verison FIOS wireless router.
The Extender was not able to connect to your existing network.
Please re-enter the password and try again. Please refer to question 5 in the FAQ section on the back of the placemat for additional help.
An extender works by using Wi-Fi for two purposes.
To connect the extender to your Verizon router. Your extender must be programmed with the Verizon's Wi-Fi SSID and password.
To connect devices to the extender. Your extender is programmed with its own Wi-Fi SSID and password that devices must use.
When you connected your laptop to the extender's Wi-Fi network, did you make sure to connect to the extender's SSID and did you enter the Wi-Fi password programmed in #2?
Yes, i connected to the extender, not the orig wifi. And once I entered the password I sucessfully connected the laptop. Then when I clicked to continue i get the error message. I seem to be following the directions correctly, just on the last step/confimation it says that it cannot connect to my wifi/router.
Yes, I used the genie and entered the password ect correctly following the directions word for word. Infact I tried doing the process wirelessly on an iPhone, Mac desktop and Mac book air. Then I tried a hard line connection from my IMac with wireless off (I read this might work on a post) and still on the last step it tells me it can't connect.
I'm almost out of ideas. Does your Verizon router have any kind of MAC address access control that could be prohibiting the extender and any devices connected through it from connecting successfully?
