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Orbi WiFi 7 RBE973
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Re: NIGHTHAWK EX7000 AC1900 WI-FI RANGE EXTENDER WON'T CONNECT TO NIGHTHAWK APP

RichardB56
Guide

NIGHTHAWK EX7000 AC1900 WI-FI RANGE EXTENDER WON'T CONNECT TO NIGHTHAWK APP

The Nighthawk app sees my SSID from the Nighthawk Ex7000 Ac1900 Wi-Fi Range Extender but will not connect.  The range extender is working properly, devices are connected and operating but the Nighthawk app will not connect.  Suggestions?

Message 1 of 5
plemans
Guru

Re: NIGHTHAWK EX7000 AC1900 WI-FI RANGE EXTENDER WON'T CONNECT TO NIGHTHAWK APP

So it works fine other than the app not working? 

Can you log in through the browser? 

Message 2 of 5
RichardB56
Guide

Re: NIGHTHAWK EX7000 AC1900 WI-FI RANGE EXTENDER WON'T CONNECT TO NIGHTHAWK APP

Yes.  The web browser access works fine.  The App will not connect.  I just get a blank screen.  I know this is not crucial since I have web access.  Just trying to get it to work.

Message 3 of 5
plemans
Guru

Re: NIGHTHAWK EX7000 AC1900 WI-FI RANGE EXTENDER WON'T CONNECT TO NIGHTHAWK APP

have you tried a different device? 

Clearing cache/data on the app?

Message 4 of 5
RichardB56
Guide

Re: NIGHTHAWK EX7000 AC1900 WI-FI RANGE EXTENDER WON'T CONNECT TO NIGHTHAWK APP

Only have the one device.  I cleared the cache and started from scratch.  It appears to need to complete set up with a different SSID then what I already have configured.  It sees my SSID but will not log in.

Message 5 of 5
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