Neatgear EX6250-100NAS Connects to wifi in home but devices don't connect to extender

[sassiegirl]

I bought the Neatgear Dual Band AC1750 WiFi Mesh Extender, Model 6250 It connects to my router wifi, and everything lights up as should; but can't get printer or laptop to connect to it. square light isn't lit up.

[plemans]

What router is it connected to? 

What firmware is on it? 
Did you set it up via wps or the installation wizard? 

[olympos1625]

Hi sassiegirl,

Good day!

Welcome to NETGEAR Community!

Thank you for reaching us out. Is there any error message when you connect the laptop and printer to the extender's network? Are you using the One WiFi name feature?

Please do not hesitate to let me know if you need further assistance. 

Regards,
Oliver
Community Team