NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
krapukas
Nov 23, 2019Aspirant
NetGear wifi extender spike lags
So after purchasing a NETGEAR EX6110 the internet speed seem to be increased and fine. but after i go to game lag spikes comes like hurricane. when im using my original wifi from my internet and p...
plemans
Nov 23, 2019Guru - Experienced User
You do expect to see some increase in latency when you add an extender to your network because it has to receive and retransmit the signals. It shouldn't be quite that high. So you need to determine where the issue is coming from. it can either be the extenders connection back to the router, the extenders connection to the device, or a firmware issue.
to potentially help with the firmware issue, reinstall the newest firmware version, factory reset the device, and redo your setup. What firmware are you on?
to help determine if its the connection to router or the device a couple tactics can be used.
First off, how far from the router and then the gaming machine is it?
What material is your home made of? certain materials do a great job blocking signals.
What router are you connected to?
Are you connecting to 2.4ghz or 5ghz?
Are you using the fastlane setup?
Things you can try to do is move the extender around a bit. sometimes little things like hvac, furniture, foil lined insulation can be blocking signals and a move from one outlet to a different one can make a big difference. Best way to test is several speedtests in each location and kind of correlate which location works the best.
Another option is to change wifi channels. Sometimes there's interference on some channels and a simple switch can improve signals.
- krapukasNov 23, 2019Aspirant
So im using 2.4Ghz cause my router doesn't support i think 5ghz cause on the router is no WPS button.
The internet speed is pretty good. but i do get lag spikes often. they like are to 500ms or some in games.
and when i ping via cmd with my original wifi there is no lag spikes 5-20ms
and when i connect to 2.4 Extender's wifi there is lag spikes up to 500ms or even more.
- krapukasNov 23, 2019Aspirant
the problem is when i was setuping an extender i entered security questions and i forgot them so im unable to login to the website...
- plemansNov 23, 2019Guru - Experienced User
You can factory reset the extender to get back to the factory default login info. Then you can get into it and manage the settings, update it, and view connection info. Probably worth doing.
What router are you using? This is kind of a key feature.
Have you tried moving it around a bit?
If you're router only has 2.4ghz, you can use fastlane for the extender and reduce your latency that route.
https://kb.netgear.com/24662/What-is-FastLane-Technology-and-how-do-I-configure-it