× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

Re: Netgear 6100 extender - can't connect to network

LisaLisa71
Tutor

Netgear 6100 extender - can't connect to network

PLEASE HELP!

I have a ASUS router and a Netgear 6100 extender and had to factory reset the extender. Now I can see it on my laptop WiFi list but when I click it I'm not prompted to add password (as all assistants and guides say) but just get a screen saying "can't access url".

 

When I go on the ASUS WiFi and log on to "mywifiext" I just get that I am "not connected to your extender's WiFi network". What am I doing wrong? 

 

I've tried from my iPhone as well, the 2G SSID opens a login page but then says "Error when page opened, cannot connect to server". The 5G SSID keeps spinning/waiting

 

Thank you!!!

Lisa

Message 1 of 6
plemans
Guru

Re: Netgear 6100 extender - can't connect to network

Did you set it up using the push button WPS option? 

If so, factory reset the extender  and set it up using the installation assistant.

To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

Here's a video of how to use the assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk

Message 2 of 6
LisaLisa71
Tutor

Re: Netgear 6100 extender - can't connect to network

Thank you. Yes, I did factory reset but cannot follow Installation Assistant since my laptop won't even log on to the NETGEAR wifi (it shows in the list but cannot be accessed). It should prompt a username/password but just says "no connection". This is my problem.

Message 3 of 6
plemans
Guru

Re: Netgear 6100 extender - can't connect to network

It won't prompt just by connecting to it. 

Once you connect, you have to go to mywifiext . net

then it should take you to a prompt to set it up. 

 

Message 4 of 6
LisaLisa71
Tutor

Re: Netgear 6100 extender - can't connect to network

Yes, I understand that. When I log on to mywifiext . net it just says "can't connect to network". This is my issue. 

Message 5 of 6
LisaLisa71
Tutor

Re: Netgear 6100 extender - can't connect to network

Solved! As I could not connect via mywifiext I found a way via http://192.168.1.250/ and connecting the router + externder through WPS. 

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 709 views
  • 2 kudos
  • 2 in conversation
Announcements

Orbi 770 Series