× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

Netgear AV500 not working

Williamtaa
Follower

Netgear AV500 not working

Bought this a couple of years ago, was worling perfect until recently when we switched to a different internet. Everything on the AV is green except the middle light, and i’m not getting the connection on my computer. What can i do?

Thank you for suggestions
Model: XAV5602|Powerline 500 Nano dual port
Message 1 of 2
Blanca_O
NETGEAR Moderator

Re: Netgear AV500 not working

Hi @Williamtaa

 

Welcome to NETGEAR Community!

 

If the powerline LED or the middle light is off then the adapter has not found any other compatible Powerline devices using the same encryption key, or has been turned off through the Powerline utility. 

 

Please try resetting both adapter and check connection. 

 

You may want to check this reference link : https://kb.netgear.com/20233/

 

Regards,
Blanca
Community Team

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 652 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7