Netgear App & AX1800 Extender

[Bayles]

Recently installed AX1800 extender automatically picks up the current (Netgear Nighthawk) cable router wifi network name (SSID).  Using the Nighthawk App I get the "Extender Not Set Up".  Following app prompts I get directions to join NETGEAR_EXT.  The next prompt says "Choose Network" - it's not listed.  However, two listings of the cable modem network show up - one with "Available via Nighthawk" added to the name and one without.  Both appear to work.  The next prompt is "wifi connected" then recycle back to "Choose Network".  This renders the app all but useless - How to I properly register the Extender to the app and which network name should be used?   

[plemans · Accepted solution]

Did you set it up using the push button WPS option? 

If so, factory reset the extender and set it up using the installation assistant.

To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

Here's a video of how to use the assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk

[plemans · Accepted solution]

Did you set it up using the push button WPS option? 

If so, factory reset the extender and set it up using the installation assistant.

To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

Here's a video of how to use the assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk

[Bayles]

Thanks for your time - back online!

[plemans]

Glad it worked!