Netgear Nighthawk satellites aren't detected

[eb2114]

I have a Nighthawk mesh system (1 router, 2 satellites) that's been in place for about two years. Two-three weeks ago, I notice that the light on the satellites had turned red/amber and they were showing up as "offline" in the app even though devices were still contected to them. 

Today, the satellites wouldn't even show up in the app. 

I did a factory reset on all the devices and went through the home network set up again and I'm getting nada. The satellites can't be detected in the app and aren't connecting to the router. 

Router firmware is v. 1.0.6.116

No idea what the firmware is for the satellites as I can't access them at all. Anyone have advice on how to get the damn things to even show up in the app? 

Thanks

[plemans · Accepted solution]

Bring the satellites to the router and hardwire them in. 

hardwire them and give them a few minutes. 

then log into the router through the browser and you should be able to see the satellites and their firmware. 

Make sure they're on the same firmware as the router. 

[plemans · Accepted solution]

Bring the satellites to the router and hardwire them in. 

hardwire them and give them a few minutes. 

then log into the router through the browser and you should be able to see the satellites and their firmware. 

Make sure they're on the same firmware as the router. 

[eb2114]

That worked great. Thanks!

[plemans]

glad it worked!

If you mark it solved, it might help the next person with that issue