Netgear support wants to shake me down for money...

[Taco_Nights]

SO my extender has begun to stop issuing IP addresses to equipment that leaves the coverage area after they return. Laptops, phones, whatever. It's been progressivley worse for about a month now. It rquires a reboot of the router, then all works great. Until I have to leave the house. 

I'm computer literate, been doing this for decades. Not a thing wrong with the settings. They've not changed since it was installed 10 months ago. And no one else has access to it, so not like some monkey got a hold of it. 

I've reset the router several times. I've updated to the current firmware. Gone though menu after menu a dozen times. It's a simple product that has just died. 

But Netgear support wont issue me an RMA number without doing a hardware test. They won't perform the "hardware test" without me purchasing support since it's been after 90 days. I'm not coughing up more money to you Netgear. I already bought your product (and the last one I'll be buying at that.) Why offer a year warranty if you have to pay more for support, to be able to return it. 

I'm furious with these guys. I will make sure to never purchase any of their products again, and damn sure I let anyone asking for recommendations that they stay away from them as well. This is unacceptable. What a scam. 

[homey57]

I AGREE, HAD TO BUY TWO MORE NEW PRODUCTS BECAUSE OLDER MODELS STOPPED WORKING.  CALLED AFTER NINETY DAYS FOR NEW MODELS PURCHASED AND THEY COULD NOT EVEN ANSWER SIMPLE QUESTIONS WITHOUT DEMANDING A FEE.   REALLY?