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Nighthawk MS60 Satellite Won't Sync

Wo131
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Nighthawk MS60 Satellite Won't Sync

I just got a brand new satellite and I set it up and it just flashes white it won't sync. Also on the netgear app it shows the satellite on the app but shows it red on the app instead of green like the other satellites connected. I tried the reset button, sync button and I cannot get this satellite to connect to the app.
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