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Nighthawk X10 R9000 Router and Nighthawk X4S EX7500 Extender Issues

Just replaced my R8300 with the R9000 (V1.0.3.6) and also using EX7500 (V1.0.0.38).  After bringing the EX7500 into the network many wireless devices frequently drop and re-add to the network (monitored in Netgear Genie), IP Addresses are frequently changed (using DHCP), the R9000 seems to forget many device types I previously updated (reported in Network Map), and the R9000 just does not seem to play well with the EX7500.

Are there issues with compatibility?  What suggestions do you have?

Model: EX7500|AC3000 WiFi Range Extender
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Re: Nighthawk X10 R9000 Router and Nighthawk X4S EX7500 Extender Issues

Additional information - after running for several hours the devices connected to the EX7500 5G extended network loose Internet Connectivity but are still connected to my local network.  Unplugged the EX7500 and all those devices immediately had Internet Connectivity restored.  Plugged in the EX7500 again and this cycle repeats.

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Re: Nighthawk X10 R9000 Router and Nighthawk X4S EX7500 Extender Issues

I'm having similar issues.  Can anyone help?

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Re: Nighthawk X10 R9000 Router and Nighthawk X4S EX7500 Extender Issues


@ae6dx00 wrote:

I'm having similar issues.  Can anyone help?


I'm hving the same issue as well with an apple airport extreme and also when Ex7500 is connected to a nighthawk X10. I have downgraded my EX7500 to EX7500-V1.0.0.36_1.0.53 this morning and checking if the issue persists. 

Model: EX7500|AC3000 WiFi Range Extender
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Re: Nighthawk X10 R9000 Router and Nighthawk X4S EX7500 Extender Issues

All, 

 

The firmware downgrade didn't resolve the issue. I solved the issue by disabling AUTO channel selection in 2.4GHz. I have set to a specific channel and since then, not problems (it has been 2 days so far). If the status, change, I will let you know. 

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Re: Nighthawk X10 R9000 Router and Nighthawk X4S EX7500 Extender Issues

If you are still seeing this issue and are willing to work with our support team please PM me.

 

DarrenM

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Re: Nighthawk X10 R9000 Router and Nighthawk X4S EX7500 Extender Issues

I have never used "auto" channel selection for the 2.4 and still using the current firmware for the R9000 X10 Nighthawk Router.  I simply removed the EX7500 Range Extender from my network and everything is now running fine.  Good Luck!

 

This issue can be closed for me.  Thanks

Model: EX7500|AC3000 WiFi Range Extender
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