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Aspirant

Nighthawk X6S EX8000 Issues

EX8000 - firmware updated, unit drops the connection without continuous use,  if I turn off the extender, the connection from router works fine.

 

 

 

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Aspirant

Re: Nighthawk X6S EX8000 Issues

After over an hour with tech support, it was concluded the unit is defective.  

Man Sad

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NETGEAR Moderator

Re: Nighthawk X6S EX8000 Issues

Hi @JayLo,

 

Welcome to the community!

 

1. It is recommended that a factory reset is done after a firmware update.

2. Does the issue persist on both bands (2.4GHz and 5GHz)?

3. Does the issue persist on all your wireless devices?

4. Have you tried changing the wireless channel of the main wireless network?

5. When it drops, does the extender still broadcast the wireless network?

 

Regards,

 

Dexter

Community Team

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Aspirant

Re: Nighthawk X6S EX8000 Issues

After over an hour with tech support, it was concluded the unit is defective.  

Man Sad

View solution in original post

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Apprentice

Re: Nighthawk X6S EX8000 Issues

I have reported a similar issue like the one you experienced and just came across your post. Do you have a number I can call tech support? 

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Range Extender
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Re: Nighthawk X6S EX8000 Issues

My brand new Night hawk X6 R8000 not sure how it differs from your X6S EX8000 model.
Work amazing for 2 weeks then started to reboot every hour or so.
Tech support in India just told me to replace where I purchased . So I swapped it over for a new R8000 fingers crossed.
Routing: Nighthawk X6 R8000 AC 3200 Router
Access Points: Nighthawk EX7000 AC1900 Access Points x 2
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Apprentice

Re: Nighthawk X6S EX8000 Issues

I'm having same issue and here are the answer to you question; I also opened a case with Netgear and its been  7 days since I received last email and haven't heard anything.

 

1. It is recommended that a factory reset is done after a firmware update. Done

2. Does the issue persist on both bands (2.4GHz and 5GHz)? Yes

3. Does the issue persist on all your wireless devices? Yes

4. Have you tried changing the wireless channel of the main wireless network? Yes

5. When it drops, does the extender still broadcast the wireless network? Yes, clients connect to extender but no Internet, some clients that always stay on don't ave the issue but if they get restarted, they connect but don't have access to Internet.

 

 

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Range Extender
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