× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

No Internet Access on WN3000RP

pic_az
Aspirant

No Internet Access on WN3000RP

Help. I have reset the WN3000RP and reinstalled and still get connected but no internet access. I have searched the internet to no avail. Any ideas? Firmware is current on both Router and extender. 

Model: WN3000RP|Universal WiFi Range Extender
Message 1 of 9
DexterJB
NETGEAR Moderator

Re: No Internet Access on WN3000RP

Hi @pic_az,

 

Welcome to the community!

 

1. Please indicate the exact firmware version of the extender.

2. Does the extender appear as an attached device on the router UI?

3. Was it working before?

4. Does the issue persist on all the devices that connect to the extender?

5. Are your devices able to go online when connected to the main network?

6. What is the status of the extender LED's?

 

Regards,

 

Dexter

Community Team

Message 2 of 9
DexterJB
NETGEAR Moderator

Re: No Internet Access on WN3000RP

Hi @pic_az,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 9
pic_az
Aspirant

Re: No Internet Access on WN3000RP

Hi Dexter,
I am still having the issue. I need to get the previous you asked for. The extender worked for years when I was using WPS for or security. Once I up'd the security I started getting 'No Innternet' on the extender. I will try and get info tomorrow. I remember it being the latest version I could download.
Thanks,
Joey
Message 4 of 9
DexterJB
NETGEAR Moderator

Re: No Internet Access on WN3000RP

Hi @pic_az,

 

Please keep us posted.

 

Dexter

Community Team

Message 5 of 9
pic_az
Aspirant

Re: No Internet Access on WN3000RP

Hi Dexter,

In response to your questions:

 

1. Please indicate the exact firmware version of the extender.

1.0.2.64_1.1.86

2. Does the extender appear as an attached device on the router UI?

Yes it does

3. Was it working before?

It worked when using WEP security

4. Does the issue persist on all the devices that connect to the extender?

I only have one laptop that is wireless. I found this when I could not connect my Ring door bell to the extender. 

5. Are your devices able to go online when connected to the main network?

Yes the laptop and the Ring bell work fine when connected to the main router.

6. What is the status of the extender LED's?

All led's are green.

 

I just wiped the extender clean and restarted. This time the Genie app came up instead of an older app. I plugged all the data in and 'wa la' it is now connecting. I must have tried that 5 times last weekend to no avail. Is there a later firmware?

Thanks,

Joey

 

Model: WN3000RP|Universal WiFi Range Extender
Message 6 of 9
DexterJB
NETGEAR Moderator

Re: No Internet Access on WN3000RP

Hi @pic_az,

 

Thank you for the update. The device is using the latest firmware. Please continue to observe the connection and do not hesitate to provide an update if the issue will persist.

 

Dexter

Community Team

Message 7 of 9
DexterJB
NETGEAR Moderator

Re: No Internet Access on WN3000RP

Hi @pic_az,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 8 of 9
pic_az
Aspirant

Re: No Internet Access on WN3000RP

It appears to be working well. Thanks for checking up.

Joey
Message 9 of 9
Top Contributors
Discussion stats
  • 8 replies
  • 2850 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7