Online help

[ste1ve]

I was having trouble setting up my extender and clicked on the chat help window.  I was connected to help and he set up my extender.  At the end he informed me that I owed $99 for a firewall he installed.  I paid as I had no choice.  I got a receipt from paypal for the payment to Avin Infotech.  Anyone know who or why?  Why am I paying 3 times the cost of the device for support???  Thanks in advance.

[Christian_R]

Hello ste1ve - It appears you may have contacted an unauthorized support channel. To get in contact with our support team, please use the link below. 

https://www.netgear.com/support/default.aspx

~Christian