Password on AC750 model EX3110

[Mattey]

I cant connetct to my new WIFI extender. It´s online and connected to my WIFI at home but when i try to write the password I just get a notice that it´s wrong. 

I have tried the same password thats on the my router (that works on all other things on my WIFI) but I still get the "wrong password" notise up.

Anybody know if there is a defult password or any other thing I can try?

My router is "Thomson TG789vn".

[DexterJB]

Hi @Mattey,

Welcome to the community!

It would be best to reset the extender and configure it manually and make sure that it uses the same password as your main network. Page 33 of the user manual on this link and the installation guide here may help out.

Regards,

Dexter

Community Team

[Mattey]

Hi and thanx for the setup.

only problem now is that on my router it dosent show the extender. 

All the light`s on the extender is on so it should be online but wont show up on the side. 

any idea? can it be that it`s not online after all?

Thanks again, Mathias

[DexterJB]

Hi @Mattey,

1. Have you done the reset and setup process?

2. During the setup, the extender should find the signal of your router if it is within range.

3. Once you have the extender connected to the router's signal, then the extender should be online.

4. Once you have confirmed that it is, then you can relocate the extender (ideally in a location where it still gets a good signal from the router).

Regards,

Dexter

Community Team

[DexterJB]

Hi @Mattey,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team

[Mattey]

Hi

Yes, I still have the same problem.

Best regards, Mathias

[DexterJB]

Hi @Mattey,

I have sent you a message. Please check your inbox.

Regards,

Dexter
Community Team