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Re: R7000 + EX8000 Issues since last night after upgrading both firmwares

MichaelFL
Apprentice

R7000 + EX8000 Issues since last night after upgrading both firmwares

Hello All,

 

As stated I have the AC1900(R7000) Nighthawk and the EX8000. I have been running then together for about a year without any issues, been great actually.

 

Last night I decided to update their firmwares and now its a cluster mess in my mesh.

 

  •  You can tell when you connect to the extender now because immediately you lose connectivity or it runs like garbage until it does drop you.
  •  If I disconnect the EX8000 power, and everyone connects to the R7000 everything is back fine.
  •  I did a reset on both devices after the upgrades and reconfigured them as necessary
  •  I can tell (at least) the EX8000 is acting weird because I have a hard wired Pentair Pool system plugged into it and now it won't work as long as its plugged into it, even though the Software (website) and the lights all swear its working and has a solid connection to the main router (nighthawk). But not a chance.

Before I rollback the firmwares, I looked into some other peoples issues and they seemed sort of the same in some cases, but I didn't specifically find any suggestions that I haven't tried, so figured I'd toss out a 🙂 direct request for help.

 

R7000 - V1.0.9.64_10.2.64

EX8000 - V1.0.1.192

 

Both have Smart Connect on (although I tried it with it off as well). 

 

I appreciate any thoughts and if you have any questions please let me know. 

 

Cheers!

Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Mesh Extender, R7000|AC1900 Smart WIFI Router
Message 1 of 6

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plemans
Guru

Re: R7000 + EX8000 Issues since last night after upgrading both firmwares

I would start with your R7000. The .64 version of the firmware has been known to be a bit unstable. for those who get it working correctly  they usually have to do this: Reset back to factory prior to update, update over ethernet, reset it again after update, and manually do your install.  this has usually given the best results. You can try resetting it and seeing if it helps or you can try to roll back the update. The most stable version I've seen in the forums is the .42 firmware.

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.

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Message 3 of 6

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MichaelFL
Apprentice

Re: R7000 + EX8000 Issues since last night after upgrading both firmwares

Just to add a little more

 

The big issue as I see it is that although the EX8000 clearly shows it has 2 connections to the Main Rounter (R7000), and it shows that my cell phone is connected to it at 520Mbps, I cannot actually browse the internet. 

 

The status of it shows I am completely connected and everything should be ok, buy it isn't.

 

Anything connected directly to the main router is just fine...

 

Oy...

Message 2 of 6
plemans
Guru

Re: R7000 + EX8000 Issues since last night after upgrading both firmwares

I would start with your R7000. The .64 version of the firmware has been known to be a bit unstable. for those who get it working correctly  they usually have to do this: Reset back to factory prior to update, update over ethernet, reset it again after update, and manually do your install.  this has usually given the best results. You can try resetting it and seeing if it helps or you can try to roll back the update. The most stable version I've seen in the forums is the .42 firmware.

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 3 of 6
MichaelFL
Apprentice

Re: R7000 + EX8000 Issues since last night after upgrading both firmwares

Thanks,

 

Yeap my plan rignt now is to go back to 42

 

Thanks! Will update afterwards

Message 4 of 6
MichaelFL
Apprentice

Re: R7000 + EX8000 Issues since last night after upgrading both firmwares

Yeap rolling back immediately resolved the issue.

Who tests these Firmwares sheesh.

Message 5 of 6
galileos
Aspirant

Re: R7000 + EX8000 Issues since last night after upgrading both firmwares

I had the same problem after installing 2 very pricey EX8000 to my home network with cable modem and a R7000 Nighthawk. I think is it’s a huge #fail that the EX8000 doesn’t work properly when it’s connected to a R7000 Nighthawk Router that has the latest firmware installed. I’ve had to downgrade the router to V1.0.9.42_10.2.44 for it to function properly with the Mesh Range Extenders. I would expect this for users that are not loyal to Netgear and have mix and match of providers, but my las router was Netgear and I also have a whole home Arlo Camera Setup with 5 cameras. Please, Netgear Support Specialists: work harder, recreate this problem that we are all experiencing, release a new version of the firmware and fix this!
Model: EX8000|AC3000 Nighthawk X6S Tri Band WiFi Mesh Extender, R7000|AC1900 Smart WIFI Router
Message 6 of 6
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