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Orbi WiFi 7 RBE973
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Range extender keeps dropping

fodelement1
Aspirant

Range extender keeps dropping

Hello,

I just purchased a EX6120 (today) because my EX6150 kept dropping connection randomly (after about 2 yearso). However, it looks like the problem has not gone away.

What router are you using?  Verizon FiOS G3100

How far away from the router are you? 100 Feet 

What material is your home made of? The router is on the same floor and is seperated by one wall of dryway. 

What firmware are you on? V1.0.0.66_1.0.40

did you setup via wps or the installation wizard? installation wizard

Have you tried moving the extender closer/laterally? Yes

My setup is as follows. Extender is connected via 5Ghz. I then run an ethernet cable (25 feet) to a dummy switch in my appartment that has two connected devices, my desktop and a AP. When the connection drops, I can access the wifi on the modem/router combo just fine. But my devices connected to the EXT lose internet. I also can not ping the EXT from the devices connected with the connection drops. 


I am super tech savy, (I am in IT, just not networking) but at a loss on this one. 

Any suggestions?


Model: EX6120|AC1200 Dual Band WiFi Range Extender
Message 1 of 8
plemans
Guru

Re: Range extender keeps dropping

100ft is quite a distance for 5ghz. 2.4ghz might make it but its much slower and more sensitive to interference. 

If you log into your extender, what are you showing under your status for the connection back to the router? 

 

Also, check in your g3100 to make sure self organizing network is disabled. 

Message 2 of 8
fodelement1
Aspirant

Re: Range extender keeps dropping

@plemans I am sorry, I mean under 100 feet, it's much closer to 20 feet.

 

 

Here is a screenshot, it just dropped 10 seconds ago and I had to reboot again.

Screenshot 2021-11-21 212834.png

 

SON was on, does that cause problems? 

I just turned it off. 

Message 3 of 8
plemans
Guru

Re: Range extender keeps dropping

SON is verizon's version of mesh. I've heard it can cause issues if you're not using verizon extenders but I haven't ever played with it before as I don't have verizon. 

Message 4 of 8
fodelement1
Aspirant

Re: Range extender keeps dropping

@plemans 

Gotcha. I woke up this morning and it dropped again. (With SON off on the modem/router)

When it happens, I cannot log into the EXT. 192.168.1.250. It is not even pingable when it's down. The computer I am pinging it from is connected to it via ethernet. Even if the EXT lost signal to the router, I assume it would still be reachable via direct connect? 

 

If I bounce the EXT, it comes back for a few hours. 

I switched power outlets the EXT was plugged into but the issues followed.Unless maybe the whole circut has issues? I don't really know where to look next. 😞

Do these devices have logs of any type I can pull? 

Message 5 of 8
plemans
Guru

Re: Range extender keeps dropping

The .250 address should only be the default address. when it connects to your router, the router should assign it an address. Unless you've set that as the address in the router? have you done that? 

And when it drops, you're wired devices can't access the extender (If using the correct ip address)?

Message 6 of 8
fodelement1
Aspirant

Re: Range extender keeps dropping

@plemans 

I have not assigned a static IP to the EXT.

It's connected right now, and it's IP is still the following.


IPv4 Address: 192.168.1.250

 

(This was just pulled from the router under "Connected devices")

 

The EXT GUI has the IP address set as "Dynamically get IP Address From Router"

 

When the connection drops, I cannot access the GUI or ping 192.168.1.250.

 

Should I set it to a static ip?

 

Message 7 of 8
plemans
Guru

Re: Range extender keeps dropping

its worth giving it a shot 

Message 8 of 8
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