On April 2015 I purchased EX6200 extender on Amazon.
I intended to use it abroad and it was working perfectly first two weeks. After two weeks without any external reason the signal of 2G transmision became very weak, a sudden drop from 80mb/s data transfer rate to less than 20mb/s.
I've ran many tests even in the same room the data transfer rate is very weak on 2G signal. The 5G signal is still very strong and working very good.
I've made tests with different routers in different conditions, with DSL router, with cellular phone, there is no doubt something is wrong with hardware of 2G transmission.
There is no visible signs that something is wrong, all leds working good, the router looks like it's working perfect.
I tried to contact support, but had to wait 30 minutes only for the answer on the line. Then the support technician wanted to make all the same tests I made 30 times already. I have no time nor patience for that.
What I want to do is to send this extender back. If you fix it I will be very happy. If you don't find any problem and believe that this is the way it is supposed to work then you just keep this extender. I have no use for this extender in its current condition. I had to buy a new powerful router instead of this extender (and yes btw I tested my extender also with this router)
All I need is address to send this extender to. The support technician said i may use Amazon return but it's only available one month after purchase.
So the address I found is
NETGEAR Inc. 4500 Great America Parkway Santa Clara, California 95054
Please verify this is correct address to send my product to.
I refuse to call support again. Take this router and keep it if you believe it's good, no use for me. All that "support" seems like a workaround item warrany to me.
Look, I've tested it on different 2.4Ghz channels, with different wifi routers and various wifi clients.
When I received this unit the gain was very strong. I have 100mb/s transmitted from primary router, and extender being ~10 metres away was extending signal to ~80mb/s if standing near it. The distances I'm speaking about not great at all. Right now transmission is at best 20 mb/s if you put all three in same room. Also I tried it on various routers.
I invest hours in trying to make this extender work, because I didn't believe that it may stop transmitting amplified signal all of a sudden with no visible signs. But yes, i'm 100% sure this is it. There's signal but it's very weak. It's weak for a decent product called "Extender" and more than that I was a witness that first 2 weeks the performance was totally different.
The support technician is like coming to waste my time even more.. "Oooh lets check, what leds on top of the unit showing now?". Did I complain on leds? Did I say that there visible signs of malfunction? No, I didn't. All my complain is that the signal became very weak. In which way the support technician want to check it on the phone? Once again it's an international call, I'm abroad. And the technicians point from the start was like "ok maybe this is the normal way it's supposed to work? or maybe the router signal is weak?". No and no.
I had to buy another router (more powerful than mine) instead of using my original with this extender. And this is the reason I want to return to you this EX6200 as present. I have no use for it. Take it, if it's good you can sell it again it looks totally mint. And yes I've tested it also with that new router I had to purchase.
No use for me, all I need is the address. I don't understand why NETGEAR trying to run away from warranty returning items?
Just several days before I've sent my harddrive to Seagate and I didn't have to spend hours on the line, just fill up RMA request on the site. NETGEAR is like doing their best avoiding proper support. Isn't it enough for you that the client is saying that after 2 weeks of use the product performance became bad?
And there's another thing to consider. As I said before 5G signal is very strong comparing to 2.4G for long distance. I was trying to pick up signal ~30 metres away (one house to another) and 5G gets to 30mb/s (from original 100mb/s) while 2.4G signal is barely picked getting to a maximum of 1-2mb/s. Now as far as I know 2.4G supposed to be more distant and more stable for the distance than 5G. This is the way it was for first 2 weeks. In the same conditions 2.4G was giving me more than 50 mb/s while 5G same 30mb/s.
Good luck. Their customer support and warranty support is horrible. I had a problem with a netgear extender less than 2 months old and they were not helpful at all. I will never buy another netgear product. Back to linksys/cisco for me and all my computer repair stores clients.
