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Re: Router Connection to Extenders Going Crazy...

Carl-C
Guide

Router Connection to Extenders Going Crazy...

I have the RAX80 Nighthawk Router, and I have some AX1800 WiFi Mesh Extender (EAX15) units connected to it.  When I log into my Nighthawk app this evening to try to fix connectivity problems, I see that the network map now shows the router connected to an EX8000 extender.  I do not have (nor have I ever had) the EX8000 extender.  All the connectivity lights on my EAX15 extender units are green, but the network map in the app still shows an EX800 unit connected to the RAX80 router.  I can't get my mobile devices to connect to the wifi network, and I'm wondering if this is related...  I have rebooted the RAX80 router, and the issue persists...  Any thoughts on my situation?

Message 1 of 9

Re: Router Connection to Extenders Going Crazy...


@Carl-C wrote:

 

When I log into my Nighthawk app this evening to try to fix connectivity problems, I see that the network map now shows the router connected to an EX8000 extender. 

Apps are not 100 per cent reliable when it comes to reporting what they find.

 


I can't get my mobile devices to connect to the wifi network, and I'm wondering if this is related...  I have rebooted the RAX80 router, and the issue persists...  Any thoughts on my situation?

I'd troubleshoot that. Has this behaviour just started?

 

Unfortunately, "can't connect" provides few diagnostic clues. What happens when you try? Have you true the usual "forget this connection" trick with the wifi clients?

 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 9
Carl-C
Guide

Re: Router Connection to Extenders Going Crazy...

Thanks for the reply, Michael.  This problem just started this weekend.  When I say unable to connect, the situation was that the mobile devices could "see" the network, but could not establish a connection - they just sat there with the spinning icon next to the network name...  A couple times I did get a connection, but then it said "no internet" which was strange since all my wired devices had active internet connections.  I "rebooted" each of the extender units (unplug, wait, replug), and at least the network map now showed them as EAX15's.  I will check again the situation later today, and update the discussion thread here.  I did not try the "forget network" idea, but I will do so if there is still an issue.

Message 3 of 9

Re: Router Connection to Extenders Going Crazy...


@Carl-C wrote:

I "rebooted" each of the extender units (unplug, wait, replug), and at least the network map now showed them as EAX15's. 

 


When you do that, start at the beginning. Restart the whole network in the right order:

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on your satellites one at a time
  • Turn on computers and rest of network.

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 9
Carl-C
Guide

Re: Router Connection to Extenders Going Crazy...

Thanks for the reboot order instructions.  My situation right now is this:  The hard-wired portion of the router has internet connectivity, but the wifi portion of the router does not.  I am finally able to get my mobile devices to connect to the wifi network, but it says there is "no internet" via wifi.  How can I have internet connectivity through the hardwire (ethernet) cables connected to the router, but no internet via the wifi signal from the same router?

Message 5 of 9

Re: Router Connection to Extenders Going Crazy...


@Carl-C wrote:

The hard-wired portion of the router has internet connectivity, but the wifi portion of the router does not.  I am finally able to get my mobile devices to connect to the wifi network, but it says there is "no internet" via wifi. 

 


So, wifi  clients can see the wifi, but they cannot connect?

 

This is from the router and the satellites?

 

What are these wifi devices?

 

What modem/gateway sits in front of the RAX80?

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 9
Carl-C
Guide

Re: Router Connection to Extenders Going Crazy...

I have a Netgear cable modem in front of the Router - connected to each other via ethernet cable.  From the router, I have several ethernet cables connected to devices including desktop computers, smart TV.  The wireless devices include extenders, iPhones, iPads, and smart light switches.  The wireless devices can connect to the Wi-Fi network, but the connection status indicates "No Internet Connection".  The wired devices connected to the router via ethernet cables all have internet working normally, but the mobile devices have no internet.

The internet signal is clearly coming from the modem through the router via ethernet cable, but the router is only letting wired devices use that signal, and even though the Wi-Fi network is up and running.  The router is letting wireless devices connect to it, but only letting wired devices see the internet signal.  Weird...

Message 7 of 9

Re: Router Connection to Extenders Going Crazy...


@Carl-C wrote:

I have a Netgear cable modem in front of the Router - connected to each other via ethernet cable. 


Which one?

 

Model number is CXXXX or CMXXXX?

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 8 of 9
Carl-C
Guide

Re: Router Connection to Extenders Going Crazy...

CM1150V.

 

On another thread, it was suggested that my three extenders may have been connecting to each other.  I power off two of the three, and now I have internet back on my mobile devices.  I will have to reconfigure the extenders to operate with a mesh captain", or set them up with unique ssid's...  Thanks for your help!

Message 9 of 9
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