Setup with New Router from Spectrum

[rkomadina]

I had to get a new router/modem from Spectrum and I am trying to re-set up the extender with the new information. It will not let me access the setup site since i am not connected to the network it was originally set up on. Any ideas on how to fix?

[jojo_1893]

I had this same problem, I just had to call spectrums support line and they were able to re code it remotely.

[rkomadina]

Spectrum said they could not do it since it is not their product.

[plemans]

what router is it? 

What method of install are you using? wps or the installation assistant