UPload speed is not the same.

[Gamer_merlin]

I have a NIGHTHAWK router, RAX43 ( AX4200)   just got it in decemeber,  i am a twitch stream  and for the whole week my upload speed has been give me problems.,    so when i do the test from the router " SPEEDTEST Powered " thru the app on my phone..   it show the upload speed at 7.9 Mbps   but when i go to my computer, i do a speed test from the " speedtest by ookla" on the website  it show an upload speed of 0.23 Mbps.  why is not the same,  i can't stream,  if my upload speed is low.   is my router broken ?  can any one tell what the problem is ??,    this is really mess up my side income.  and it driving me crazy. please help.  

[plemans · Accepted solution]

If you hardwire a pc into the modem, what speeds do you get? 

Are you testing your speeds on the router hardwired in? 

[plemans]

You have the RAX200? 

What firmware is on it? 

What modem/gateway is it connected to? 

[Gamer_merlin]

The moderm is from optimum the cable company.     "ARRIS "  and the router says the firmware is update to day.   

1. I did a factroy  reset, already it did not work. 

2.  also the speed when i did from the wifi  also show it slow. 

3. only the netgear app, test  show the connect is fast.  

[plemans]

What arris is it? 

And sometimes the auto-update doesn't function as it should.

so what actual version are you on? 

[Gamer_merlin]

it's the cable company modem  

the router frimware is : 

Version  V1.0.5.106 

[plemans]

---

@Gamer_merlin wrote:

it's the cable company modem  -----Which one? Arris makes a ton of devices. Its model number will be on the label. 

the router frimware is : 

Version  V1.0.5.106 

---

Have you tried updating to a newer firmware version? You're a couple behind. You can manually update. 

Nighthawk RAX200 | Tri Band Router | NETGEAR Support

[Gamer_merlin]

OK  i will try 

[plemans]

What arris modem is it? 

[Gamer_merlin]

ARRIS  MODEL TM1602A

[plemans · Accepted solution]

If you hardwire a pc into the modem, what speeds do you get? 

Are you testing your speeds on the router hardwired in? 

[Gamer_merlin]

do you mean  for me to  connect direcelty to the moderm ?  

[Gamer_merlin]

ok. it show slow  when connect to the modem ,  so i am assume it's the company i need to call  right ? 

thank you.  thank you  i was thinking it was my router  

[plemans]

Yes, if you're getting the same speed directly wired to the modem, thats the bottleneck.