Unable to get the pass word that you emailed to work Model EX7000, suspect defective product

[ElaineM]

Hello @Romaldkirk

Welcome to the community!

What password would it be?

Is that the default login for the EX7000?

If it's not working, you can always reset the unit to its factory default by pressing the physical reset button on the unit.

See this link on how to set reset.