Unreliable operation of extender model EX6120

[Edwardsrobin]

Extender works fine for a couple of hours then disconnects from the device. Router connection stays OK

Needs to be turned off and on and then the TV (which has defaulted to the direct router connection provining an unacceptable service) needs to be reset to the extender address.

A real pain part way through a movie

[plemans]

Firmware on the extender? 

What router is it connected to? 

Do both 2.4ghz and 5ghz bands drop? 

Was the extender setup using wps?

[Edwardsrobin]

No firmware added - unit is as supplied

Virgin Media Hub 3.0

I only connect to the 2.4

Yes - WPS set up

Thank you

[plemans]

Factory reset the extender and re-run setup using the installation assistant. Don't use wps. 

the virgin hub has issues with their wps setup process and extenders. 

[Edwardsrobin]

Thank you
The issue is not the connection to the router- that seems fine. It is with the device, a TV
Does that affect your suggestion?

[plemans]

No. wps negotaties the settings for what the extender should run. If its not properly setup in the ISP supplied device, it causes issues. 

So try factory resetting and reinstalling using the installation assistant.