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Orbi WiFi 7 RBE973
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WN2000RPTvs3 no reconnection to mobile

OddMolly
Aspirant

WN2000RPTvs3 no reconnection to mobile

I installed a WN2000RPT (vs3) N300 WiFi extender some days ago and the installation worked fine and so did the extender, which connected perfectly to the base WiFi. All mobiles, computers etc connected to the extended WiFi and internet with good speed and strong signal.

 

BUT, when I go to work and come back my mobile cannot connect to the extended WiFi (but to the base WiFi). I get an error message on the mobile saying the 'Connetion is slow' etc. All four LEDs on the front are green (WPS and the three on top). The WiFi signal from the base router is strong at the extender and the WiFi signal from the extender is very strong. After the unsuccessful trial to reconnect to the extender WiFi the WiFi connection to other devices seems to go down too, and the lowest of the three top LEDs (PC to Extender) turns off. If i now restart the extender all devices connects again automatically, with good speed and strong signal, and stay connected until I come back from work the next day. 

 

I don't have this problem with other WiFi's. Anyone who knows a solution?

Message 1 of 7

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nhann
NETGEAR Employee Retired

Re: WN2000RPTvs3 no reconnection to mobile

Thanks for the clarification OddMolly.

 

Can you please try setting the network to a different Security mode?

For example, try No Security then WPA2 (switch to this if you are currently on WEP)

View solution in original post

Message 4 of 7

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nhann
NETGEAR Employee Retired

Re: WN2000RPTvs3 no reconnection to mobile

Hi OddMolly,

 

Can you please confirm your WN2000RPT firmware version and if it is updated to latest firmware?
http://support.netgear.com/product/WN2000RPTv3

 

Which router is connected to the extender?
Is the router also updated?

Which mobile device are you connecting to the network?

Thank you

Message 2 of 7
OddMolly
Aspirant

Re: WN2000RPTvs3 no reconnection to mobile

Hi nhann

 

Firmware vs is 1.0.0.24 which I understand is the newest. Yesterday I double checked all WiFi settings etc of the extender, and they are all set as recommended in the User Manual.

 

 

The extender is connected by WiFi to an Inteno DG150 router, which according to the manual can do:

• 802.11b/g/n 2x2 WiFi supports up to 300 Mbps transmission rate
• Secure transmitting encryption by either 802.1x;WEP; WEP2; WPA; WPA2; TKIP; AES; 802.11i

 

The router is almost brand new and should be updated by the internet provider (I have no access to it) - it works fine with all other WiFi and WAN/LAN connected devices (Samsung GT-I9195 mobile w Android 4.4.2, Huawei phones with Android, Samsung Tab 4 with Android, Xbox One, HP and Dell computers).

The mobile I have (had?, see below) problems with is the Samsung GT-I9195 mobile w Android 4.4.2.

 

Yesterday, I turned off and restarted all units connected to the incoming optical fiber. From the gateway (Allied Telesis iMG1525RF), to the Inteno router, to the Netgear extender, and finally my Samsung phone. And - the Samsung phone did reconnect to the extender when I came how from work today, just as I like it to do. I hope it works tomorrow too.

Message 3 of 7
nhann
NETGEAR Employee Retired

Re: WN2000RPTvs3 no reconnection to mobile

Thanks for the clarification OddMolly.

 

Can you please try setting the network to a different Security mode?

For example, try No Security then WPA2 (switch to this if you are currently on WEP)

Message 4 of 7
OddMolly
Aspirant

Re: WN2000RPTvs3 no reconnection to mobile

HI

I have not tried varying Security mode yet as I liked to check how stable the 'restart all units' approach was. It worked for a week. Then I had the same problem again when reconnecting to the extender. I turned off and on the router and extender and phone and now it works again.

 

I try your suggestion today and let you know.

Message 5 of 7
OddMolly
Aspirant

Re: WN2000RPTvs3 no reconnection to mobile

OK, I have now restarted the extender and then changed the Security Option to None, and when that was implemented, after some minutes, I changed the Security Setting to WPA2-PSK [AES].

   Connections to the extender work now, the question is if it works when my phone try to reconnect. That may take some days to figure out. I let you know.

Message 6 of 7
OddMolly
Aspirant

Re: WN2000RPTvs3 no reconnection to mobile

Changing security mode solved the problem. Thanks!

Message 7 of 7
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