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WNI000RP connection problems

loria1
Aspirant

WNI000RP connection problems

I have spent a few hours trying to get my range extender hooked up. The device worked fine until I switched from optimum to Fios.

 

I have tried to set it up through wps, through the genie as well as the advanced mode.

 

With the genie it goes through all the steps perfectly, until the last step....and will not hook up. I have done a factory reset (multiple times) I have power cycled the extender and the router. Router is a Verizon Fios G1100.

 

I have tried lowering the security settings to see if that helped.

 

Thank you for any help you can lend.

Message 1 of 5
nhann
NETGEAR Employee Retired

Re: WNI000RP connection problems

Hi loria1,

 

Were you able to factory reset the WN1000RP?
Please see page 31 of 35 - http://www.downloads.netgear.com/files/GDC/WN1000RP/WN1000RP_UM_20Feb2013.pdf

 

When running the set up, try placing the extender right next to the router.
Please be sure to disconnect the WN1000RP ethernet cable from the router.

 

Message 2 of 5
loria1
Aspirant

Re: WNI000RP connection problems

Thank you for the reply.

 

I had stated that I did a factory reset multiple times.

 

There is no ethernet cable/ port on the WN1000RP.

 

Message 3 of 5
nhann
NETGEAR Employee Retired

Re: WNI000RP connection problems

During the setup, please confirm that the box is checkmarked for
"Use the same security mode and password as those for the existing network"

 

Picture7.jpg

When you reach the final page, please make sure to re-connect your device to the new WN1000RP wireless network

Picture9.jpg

Linked is more information and troubleshooting on the WN1000RP
http://kb.netgear.com/app/answers/detail/a_id/20934/~/wn1000rp-faqs

Message 4 of 5
loria1
Aspirant

Re: WNI000RP connection problems

Thank you, I will try again tonight.

 

 

 

 

Message 5 of 5
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