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Orbi WiFi 7 RBE973
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WiFi Extender

lotrcsafan1989
Aspirant

WiFi Extender

About a year ago I bought a WiFi extender and I just began to use it again after having no need for it for quite a while. While setting it up, I got a good connection to it for about a day before it would continue to say I had a signal but I wasn't connected to the Internet. When I checked, it gives me this warning about connecting to the WiFi network but it won't load because the certificate is expired. It will allow me to connect but when I try to use the Internet through the extender, nothing will load. I don't know how to renew the certificate or why it needs renewing if all it is is a WiFi extender, but I've factory reset it a few times to see if that was the problem, only to get the same results. Anybody know how to update or renew the certificate?
Message 1 of 7

Accepted Solutions
plemans
Guru

Re: WiFi Extender


@lotrcsafan1989 wrote:
I'm using the AC1200 WiFi Range Extender EX6110. I've set it up using the guide from the website---What guide? There's multiple. And did you set it up in mesh or standard with a separate ssid

and it's connected to a Spectrum router,--which one? Some of theres had/have issues with extenders

and the extender itself is exactly at a halfway point between where I need to connect and the router---doesn't mean its in a good spot. Halfway could be to far. Or to near if in mesh. Its also important for whats in between. The walls themselves can block wifi if they're plaster lathe. Or hvac in the walls. Sometimes a lateral move can help to remove those blockages. Its why we ask how far, whats between. 
. I updated the firmware to the latest (that I know of)---so what version is it on? 

but it still gives me a security warning a d doesn't let me connect to the network.---whats giving you a security warning? And what is that warning? 

Details are key. Troubleshooting over a forum isn't easy so the more detailed you are, the better we can help you. You might not think its important (and it might not be) but many times, the little things are what cause the issues. 

View solution in original post

Message 4 of 7

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plemans
Guru

Re: WiFi Extender

What extender model do you have? 

Firmware on it? 

What router is it connected to? 

How far from the router are you and what is in between the 2 devices? 

What method of setup did you use? (wps, installation assistant, app, etc)

Message 2 of 7
lotrcsafan1989
Aspirant

Re: WiFi Extender

I'm using the AC1200 WiFi Range Extender EX6110. I've set it up using the guide from the website and it's connected to a Spectrum router, and the extender itself is exactly at a halfway point between where I need to connect and the router. I updated the firmware to the latest (that I know of) but it still gives me a security warning a d doesn't let me connect to the network.
Message 3 of 7
plemans
Guru

Re: WiFi Extender


@lotrcsafan1989 wrote:
I'm using the AC1200 WiFi Range Extender EX6110. I've set it up using the guide from the website---What guide? There's multiple. And did you set it up in mesh or standard with a separate ssid

and it's connected to a Spectrum router,--which one? Some of theres had/have issues with extenders

and the extender itself is exactly at a halfway point between where I need to connect and the router---doesn't mean its in a good spot. Halfway could be to far. Or to near if in mesh. Its also important for whats in between. The walls themselves can block wifi if they're plaster lathe. Or hvac in the walls. Sometimes a lateral move can help to remove those blockages. Its why we ask how far, whats between. 
. I updated the firmware to the latest (that I know of)---so what version is it on? 

but it still gives me a security warning a d doesn't let me connect to the network.---whats giving you a security warning? And what is that warning? 

Details are key. Troubleshooting over a forum isn't easy so the more detailed you are, the better we can help you. You might not think its important (and it might not be) but many times, the little things are what cause the issues. 

Message 4 of 7
lotrcsafan1989
Aspirant

Re: WiFi Extender

So sorry for the vagueness of it all! I'm not very tech savvy, but to answer a few of your questions: the firmware I downloaded is the latest one, which to my knowledge is 1.0.1.80 for the extender itself. The router is a Spectrum WiFi6 router SAX1V1K router. The signal isn't being blocked by any interference because without the extender I can get to the halfway point without losing signal but the further away I am, the less strength the signal has (obvious, I know). The guide I set it up with is the default guide that it gives me to use when I first open the box, the NetGear Setup Wizard at the extender IP address. The warning it gives me says that anything I connect to will not be secure, and thus does not act like I'm actually connected because it says my certificate has expired.
Message 5 of 7
plemans
Guru

Re: WiFi Extender

A screensnip of the warning might help better. Sorry. Not sure where/how you're seeing this. 

I do know that router struggles with extenders as it was designed for spectrum to work with their "pods"

Message 6 of 7
lotrcsafan1989
Aspirant

Re: WiFi Extender

It won't allow me to post a screenshot, but I can say that I factory reset it yesterday (November 8th, 2023) and it allowed me to connect for a while before I had to go to work. This morning when I got home, it said it wouldn't let me connect after being on the device for over 4 hours. Everything was up to date, the device ran the latest firmware, everything worked. The best thing I guess I can do is paste what the actual warning notice said.&lt;br&gt;&lt;br&gt;"The network that you’re trying to join has security issues.&lt;br&gt;For example, the login page might not belong to the organisation shown.&lt;br&gt;Additionally, it is not possible to bypass this error because the device is currently running a VPN."&lt;br&gt;&lt;br&gt;Security warning&lt;br&gt;SSL_IDMISMATCH&lt;br&gt;Page info&lt;br&gt;data ;text/html,&lt;br&gt;Address:&lt;br&gt;&lt;a href="<a href="https://www.my wifi ext. net/" target="_blank">https://www.my wifi ext. net/</a>" target="_blank"&gt;<a href="https://www" target="_blank">https://www</a>. my wifi ext.net/&lt;/a&gt;&lt;br&gt;The name of the site doesn't match the name on the&lt;br&gt;certificate.&lt;br&gt;Issued to:&lt;br&gt;Common name:&lt;br&gt;&lt;a href="<a href="http://www.routerlogin.net" target="_blank">http://www.routerlogin.net</a>" target="_blank"&gt;<a href="http://www.routerlogin.net" target="_blank">www.routerlogin.net</a>&lt;/a&gt;&lt;br&gt;Organization:&lt;br&gt;Netgear&lt;br&gt;Organizational unit:&lt;br&gt;Home Consumer Products&lt;br&gt;Serial number:&lt;br&gt;00:81:3F:01:8D:F4:E4:D3:61&lt;br&gt;Issued by:&lt;br&gt;Common name:&lt;br&gt;&lt;a href="<a href="http://www.routerlogin.net" target="_blank">http://www.routerlogin.net</a>" target="_blank"&gt;<a href="http://www.routerlogin.net" target="_blank">www.routerlogin.net</a>&lt;/a&gt;&lt;br&gt;Organization:&lt;br&gt;Netgear&lt;br&gt;Organizational unit:&lt;br&gt;Home Consumer Products&lt;br&gt;Validity:&lt;br&gt;Issued on:&lt;br&gt;1 Jan 2011&lt;br&gt;Expires on:&lt;br&gt;29 Dec 2020&lt;br&gt;Fingerprints:&lt;br&gt;SHA-256 fingerprint&lt;br&gt;1D:F3:DA:FB:4D:22:0C:41:29:B5:7D:CO:B1:B1:5D:FE:81:&lt;br&gt;B4:38:70:50:7E:C7:69:5C:F0:BA:E3:A9:87:40:B6&lt;br&gt;SHA-1 fingerprint:&lt;br&gt;BA:BC:53:02:58:1F:E7:5D:ED:1E:DA:B0:CA:00:84:5B:8F:&lt;br&gt;77:07:5F&lt;br&gt;&lt;br&gt;That's everything I've seen since setting it up.
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