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LaurieKing's avatar
LaurieKing
Initiate
Apr 15, 2019
Solved

WiFi Range Extender Power light stays solid orange

Suddenly, with no changes to the device or network, the orange power light remains on. I tried doing a factory reset and the orange light stays solid on. I received an email from Netgear about two weeks ago saying I had to update firmware, but I had not done that yet fyi.

Please help!

Thanks!

2 Replies

    • LaurieKing's avatar
      LaurieKing
      Initiate

      Thank you for your reply! Holding the reset button for 30 seconds did not work. The steps involved in sending new firmware was a little too involved for my level of computer knowledge. I got through about the first half but I was afraid I'd screw something up. I called Netgear phone support and of course being out of warranty they wanted $49 to walk me through it. Ridiculous! I guess I'll have to get a new router.

      Thank you so much anyway for your quick and complete response!