WiFi range extender

[Fivestars5]

I have a new broadband provider and router they provided, Technicolor dga0122nlk. I can connect to my extender via wps
My devices can see the extender but when I try to connect by typing in my router password i am told it is the wrong password but I know the password is correct. The extender worked perfectly well on my previous router. I have also reset the extender. Can someone please help???

[plemans]

Try installing the extender using the installation assistant. WPS can get coded different and cause issues. 

so factory reset the extender and try the assistant. don't use WPS

[Fivestars5]

I have downloaded a WiFi network manager and reset the extender. The manager sees NETGEAR_EXT, the device links lights, click on the _EXT and it opens a browser, msn, type in mywifiext it takes me to a netgear page saying “ you are not connected to your extender’s network”. So what do I do now?

[plemans]

try hardwiring the ex2700 into your pc/laptop that you're using for setup. Just make sure to disable the pc/laptops wireless so its not defaulting back to the wireless connection. 

[Fivestars5]

When I turn off the laptop WiFi and hardwire the ex2700 the sSIDs are grayed out in the network manager and there is no device light on the ex2700.

[plemans]

Is the ethernet port enabled on the laptop? 

If you shut off wifi, the wireless ssid's will be grayed out/not visible. 

You're trying to use the ethernet connection to the router. 

[Fivestars5]

I have managed to get onto the installer and setup a password and it is all working now.
Thanks for your help

[plemans]

Glad it worked!