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Wifi Extender EX6120 5GHz No Internet

garrettwil
Aspirant

Wifi Extender EX6120 5GHz No Internet

I have had the EX6120 WiFi Extender since May of 2018.  Since I have recieved it, the 5GHz channel has not been able to connect to the internet.  I have set it up successfully and it says that the 5GHz channel is configured and working, but I cannot connect to the internet on any device. I contacted support and after hours of troubleshooting, they determined it was a defecive device and sent me another one. The new one has the exact same problem.  Any help would be appreciated.

Message 1 of 4
StephenB
Guru

Re: Wifi Extender EX6120 5GHz No Internet

What device(s) are showing this problem?

 

 

Message 2 of 4
garrettwil
Aspirant

Re: Wifi Extender EX6120 5GHz No Internet

All devices. Mac and Windows laptops, iPhone and Android phone, Xbox, and Samsung tv
Message 3 of 4
StephenB
Guru

Re: Wifi Extender EX6120 5GHz No Internet

Are these devices getting IP addresses from the router?  Windows will normally assign itself a 169.254.x.x address if it can't get an address from the router.

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