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Extender connection issues. Stuck in factory reset mode.
My extender lost connection a few days ago. I switched the power off, but when I restarted it all of the LED lights on the front are flashing white. The power button light on the back of the extender...
Glad to hear it!
If you mark the solution as solved, it might help the next person with that issue (and prevent others burning time on trying to fix)
What firmware is on the extender?
What router is it connected to?
What method of install did you use? WPS or the installation assistant.
Any other hardwired devices you can try plugging into it?
hello!
My room mate has a Ubee Modem and a simple D-link router from the looks of it. WPS was how I set it up.
The firmware is the most "up to date" version according to mywifiext. Unsure where to find the specific one.
Going to try plugging it in to my boyfriend's laptop and see the outcome!
Thank you again for helping out.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?Which speed test are you doing? The internal one on the RBRs web page or from a different location or app?
Try Parental or Access Controls on the RBRs web page.
You'll have to keep an eye on the releases notes as FW updates come out. No idea if or when Circle or Armor will be included or not.
Similar problem. The Internet Speedtest from the Orbi app appears to have stopped working. "Connection Failed. If the problem persists, try rebooting your router." Ok...did that (multiple times)...still have error message. Rebooted my cable modem (Netgear CM1000)...still no joy.
Run speedtest from a Mac (connected to the router)...and speeds are normal. Ran "speedtest" on my phone (not using Orbi App)...and speeds are OK. Problem with app?
Suggestions?
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.
gchin3 wrote:Similar problem. The Internet Speedtest from the Orbi app appears to have stopped working. "Connection Failed. If the problem persists, try rebooting your router." Ok...did that (multiple times)...still have error message. Rebooted my cable modem (Netgear CM1000)...still no joy.
Run speedtest from a Mac (connected to the router)...and speeds are normal. Ran "speedtest" on my phone (not using Orbi App)...and speeds are OK. Problem with app?
Suggestions?
Starting today 9/23/2020, I too am having this same issue all of a sudden.
For the past month or so I've upgraded to Netgear modem and router. All their top of the line products.
Network is working fine and I am connected to the internet.
The problem is that the Orbi App's speed test does not work. Once clicked it gives an error message stating: "Connection Failed - if the problem presists, try rebooting your router"
I have done nothing different to my network over this month and I am not sure why this portion of the app just stopped working.
I have upgraded to Apple ios 14. Not sure if there is a compatibility or setting issue that Netgear needs to solve?
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Thank you.
capiture wrote:Starting today 9/23/2020, I too am having this same issue all of a sudden.
For the past month or so I've upgraded to Netgear modem and router. All their top of the line products.
Network is working fine and I am connected to the internet.
The problem is that the Orbi App's speed test does not work. Once clicked it gives an error message stating: "Connection Failed - if the problem presists, try rebooting your router"
I have done nothing different to my network over this month and I am not sure why this portion of the app just stopped working.
I have upgraded to Apple ios 14. Not sure if there is a compatibility or setting issue that Netgear needs to solve?
I just got off the phone with Netgear Support to change the Channel on my Orbi's. I brought up this issue and they dodged it by having me go to speedtest.net
Bottom line still getting the error message on the Netgear Orbi App on my iPhone 11 Pro but we'll see what happens after the next firmware update
- I called Netgear and they had me do a factory reset on my equipment and set everything up again. I did this and used my same network name and password and that fixed the problem, without me having to reconnect everything to the mesh system.
