Worst Customer Service Ever!!!!

I called customer service today as I was being blocked from my work web site; I responded when prompted that  the web address as OK, but still was denied access.  I had a huge project due by COB and was desperate.  Filed an on line claim and called customer service.  Was put on wait/hold for 45 minutes and then when someone came on I explained the situtation and they hung up on me.  I then called the regular company number and dialed "0" for the operator and was asked to leave a message because no one was available (4:30 pm pst).  I left a message and asked for assistance.  It is now 6:10 pm and no one has called; no help...  This is the worst customer support I have ever had.