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ac8000 flashing red light

nickw310771
Aspirant

ac8000 flashing red light

Flashing red power light - purchased from Amazon 9  months ago - impossible to return anything on Amazon - called netgear but they immediately hang up when i got to no1 in queue - which took 45 minutes...everywhere says its faulty firmware so how the hell do i get a new one / return this one?

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 4
plemans
Guru

Re: ac8000 flashing red light

first try recoving it via tftp.

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

make sure to enable tftp within windows. 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

a video walk through 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

if that doesn't work you can start the rma process online. Click mynetgear at the top, register an account and then your device. Once, done, there's options online to start the RMA process. 

 

 

Message 2 of 4
nickw310771
Aspirant

Re: ac8000 flashing red light

 Hmm that means nothing to me sorry - sounds like something way above my pay grade - try to return product as suggested and guess what ' "please call - we're ready to help" - doh no you arent....i just want it replaced - its bust and within 12 months -  i didnt purchase it from netgear but Amazon and that is who my contract is with as a Consumer - why are these things sooo difficult..

Message 3 of 4
plemans
Guru

Re: ac8000 flashing red light


@nickw310771 wrote:

 Hmm that means nothing to me sorry - sounds like something way above my pay grade ----Its fairly easy to do and there's a pretty simple walk through video and instructions. 10 minutes of your time might save you a lot versus waiting on hold/returning. And its not like you can break it more 🙂  try to return product as suggested and guess what ' "please call - we're ready to help" - doh no you arent.-------have you seen the notices on all the forums? The call center is overwhelmed due to a ton of people having to work from home as well as sickness/their own work from home situation. Again, taking the time to try tftp might be worth it. ...i just want it replaced - its bust and within 12 months -  i didnt purchase it from netgear but Amazon and that is who my contract is with as a Consumer - why are these things sooo difficult..-----Again, the current global situation has something to do with it. 


 

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