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Re: authentication required message

rspema
Follower

authentication required message

my netgear E 2700 worked great for 2 months, now when I try to get on the internet, I get a message that "authentication required" and have to put in a user name and password, which I don't know.   It never did this before.  Can someone help?

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nhann
NETGEAR Employee Retired

Re: authentication required message

Hi @rspema,

 

If you haven't already, please try factory resetting the EX2700.

Page 35 of 43:

http://www.downloads.netgear.com/files/GDC/EX2700/EX2700_UM_19Oct2015.pdf

 

You can also downgrade to previous firmware to check if it is an issue with the most current firmware:

Download the previous version here: http://downloadcenter.netgear.com/en/product/EX2700#searchResults

Connect your computer to the EX2700 via ethernet.

Then unzip the .img file and upload the .img from your computer to the Firmware Update page on mywifiext.net

(page 36 of 43)


 

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