ax1800 not able to connect with modem 2.4ghz

[kumarnv]

Hi All,

I bought Ax 1800 wifi extender mesh to connect with my vendor modem.

during the setup, the extender used the same ssid but unable to connect since the modem has only 2.4ghz only.

I installed through desktop and able to create seperate ssid for 2.5 and 5. then i connect with ssid with 5 and mobile app worked fine.

did anybody come across the same situation?

regards

kumar

[michaelkenward]

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@kumarnv wrote:

I bought Ax 1800 wifi extender mesh to connect with my vendor modem.

during the setup, the extender used the same ssid but unable to connect since the modem has only 2.4ghz only.

Two points

• "Ax 1800"  is not a reliable guide to model number. Many devices come with an AX tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
• What is this vendor modem?

You have posted your message in the section of this community given over to Apps and Services

You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities