cannot log in to ex3700 extender

[lilyd155]

while i was moving i made the stupid mistake to unpug my wifi extender. when trying to log back in i could not remember the password or email that i used. and i also tried the security questions and that did not work either. i have been searching the internet for help but there answers didnt do any good. i have also tried resetting my router, but i had no luck with that either. can anyone give me any answers on how to change my passoword?

[plemans]

1. the ex3700 isn't a router. its an extender

2. When you factory reset, did you push and hold reset for 7-15 seconds while it was powered on? 

3. How are you trying to access it? via the app, using the browser, over wifi or hardwired? 

4. what error are you getting?