conecting netgear ext to livebox

[fuedal]

Hi Im unable to connect my ac1900 model 6470 to my live box .Ive downloaded the nighthawk app but I keep going round incircles.

eg one of the messages i keep receiving tells methat IM CURRENTLY CONNECTED TO netgear-ext.  go to settings   , wifi and connect to netgear-ext. sorry this doesnt make sense.  Please advise.

[plemans]

Factory reset the extender (push and hold reset for 7-15 seconds while powered on). 

Then follow the installation assistant. 

https://www.youtube.com/watch?v=yJVklshxBMk

[fuedal]

Thank you for your help but I discovered the problem was my livebox wasn't functioning due to lightning damage new one now installed and working well.

[plemans]

Glad to hear you got it fixed! You might mark it solved so others aren't still trying to fix it