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Forum Discussion
connecting problems
not sure where to start. brand new unit, dont know how to find out the firmware, because i cant get on to mywifi. however, I am connected and secure. Im in range of router. what Im trying to do, is ...
Back to basics.
1. were you able to get the extender connected to the main router?
2. What is the main router?
3. Are you using the same ssid for the router as you are the extender?
4. You put you can't connect to the extenders wifi? Why not?
5. Have you tried hardwiring into the extender to do your setup?
6. did you watch any of the install guides using the smart wizare or wps? Which method are you trying to install with?
here's the support site. It has install guides, install videos, a manual (great to find out how to look up firmware), and troubleshooting.
yes, im connected to main router, centurylink. yes, same ssid with 2.4ghz. since I wrote this post, I used the IP address that was listed in my modem information, and it said that I was connected with the network. I did not use the hard wire (ethernet) directly to extender, because, the extender lights are all lit up, solid green. re: power, device, router, wps. so I figured all was good. but, I still see my cameras jumping in and out of wifi
Again, what router? the router is the backbone of an extender. If you have a crappy router, you're going to have a crappy extender.
And when you say "jumping in and out of wifi" what do you mean? Is the camera's going back on forth from extender to router, are they dropping entirely, what is going on?
Also, do you have the same ssid for the extender as you do the router? If so and then wifi is jumping back and forth, change the extender to a different ssid. Then reset the camera's (so they forget the router wifi) and reinstall them to only connect to the extender.
I thought router and modem were the same thing.. my bad. all i know is, I have a Centurylink modem model number Z1100Z, which is made by ZyXEL. 802.11 wifi router. is that what you mean.
Jumping in and out means that the camera is loosing wifi.. it dont keep a steady stream of recording. the connection between extender and router stay on.
not sure what and how to reset ssid. but, I finally got everything connected.. not sure how I did it though.. anyway, the cameras are still jumping in and out of wifi, even though I have a direct line of sight from extender to camera. but, heres a question.. can I use the extender on an extention cord? cause I am.. and maybe thats my problem. I am within 20' of camera with extender. If I plug directly into wall, then I wont be in direct line., even though its the same wall where I have my extention cord.
