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Forum Discussion
correct password but unable to join network EX7000
I recently installed a new router and reset my netgear night hawk ex7000. Connected the night hawk to the new router using wps. The night hawk is showing two ext networks. One being a 2gext and the other a 5gext.i have entered the correct password (same password as new router) onto the 2gext and it will say unable to join network. I entered the same password into the 5gext network and it connects. Every device i try to connect to the 2gext network says unable to join. All devices will only connect to the 5gext.I went to mywifiext and viewed the settings and its saying that both passwords for the 2g and 5g are exactly the same. Can someone help me?
11 Replies
blakegriggs81 wrote:
I recently installed a new router and reset my netgear night hawk ex7000.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.Factory reset the extender. Push and hold reset for 7-15 seconds while its powered on.
Then install it with the installation assistant and NOT wps.
Try that first.
Installing with WiFi assistance made the problem worse. After i completed the WiFi assistance I couldn't connect to the 2gext or the 5gext. I entered the correct password a numerous amount of times. I then reset the nighthawk ex7000 and set back up using wps and the 5gext went back to working but 2gext still wouldn't connect.
How are you trying to connect to this thing?
Past messages don't tell us if it is a mobile device or a PC.
All we have is "Every device i try to connect to the 2gext network says unable to join."
Also, beyond saying "couldn't connect" we know nothing about the error messages that you see on whatever it is you are using.
