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Aspirant

ex3700 no internet all lights

i have a EX3700 and no i do not have any internet connection coming from it either from my phone or when i am trying to connect an ethernet to it .

i am running macOs high sierra 10.13.6

i have tried to reset for 30+ seconds and nothing still yet.

i am running an ASUS RT-Ac86U.

Model: EX3700|AC750 WiFi Range Extender Essentials Edition
Message 1 of 7
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Guru

Re: ex3700 no internet all lights

Did you set it up via wps or via the installation wizard? 

I'd factory reset it and try setting it up via the wizard

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 2 of 7
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Aspirant

Re: ex3700 no internet all lights

Yes after I reset it I did it through the wizard.. still no internet connection
Message 3 of 7
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Aspirant

Re: ex3700 no internet all lights

Yes I did it through the wizard and still nothing
Message 4 of 7
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Guru

Re: ex3700 no internet all lights

do you have any access control/parental controls/device management turn on within your router? 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 5 of 7
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Aspirant

Re: ex3700 no internet all lights

Yes but they’re all off.. nothing to hold back
Message 6 of 7
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Guru

Re: ex3700 no internet all lights

Is it new? 

I'd recommend opening a support case through netgear for maybe a bad device. 

If not, i'd try downgrading the firmware. 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
Message 7 of 7