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Forum Discussion
jw432
Jun 19, 2019Tutor
ex7000 cannot get it to work
Followed wps setup instructions several times after doing a factory reset. Indicators for 2&5G show solid green. My phone wifi analyzer shows strong signal from my network range extender and leds a...
plemans
Jun 21, 2019Guru - Experienced User
jw432 wrote:Thanks for all the suggestions. Here is what I've tried now.
- Switched from using MAC to Winodws to try and setup--Good idea.
- Factory Reset extender, with no ethernet connected.
- Power cycled, after cycle, no leds lit--nothing should be lit until something is connected.
- plugged in ethernet cable, still no leds lit
- opened mywifiext.local and up arrow/down arrow led is green as is link light for port (3). Good it means its recognizing the connection. browser tries to open mywifiext.local/web_login.html. Page for 'New Extender Setup' is not fully loading, I see partial image of boy giving dog a treat but page seems to spin indefinitely, but I am only waiting about 5 minutes before clicking on 'New Extender Setup' Try using a different browser. Sometimes chrome works, somtimes edge, sometimes firefox. Not sure why but if you try edge or chrome, usually one of those work. Also try http://mywifiext
- Clicking on New Extender Setup spins for a while then tells me that the connection has been reset
- No change on extender leds, onlu up arrow/down arrow and connected port (3) are lit.--this is good, its recognizing a connected device and has upload/download going on. Now to access it and get that working correctly.
Again, try the http://mywifiext or www.mywifiext.net
jw432
Jun 21, 2019Tutor
Ok, I've tried with Firefox, Chrome and Edge.
edge - "hmmm...can't reach this page"
firefox - first try: Hmm, We're having trouble finding that site", second try: spinning and spinning
chrome - same thing, page loads for long long time. If I walk away and come back I get a screen to 'Create Account' so I fill out the user, pw and hints and hit next and it spins indefinitely again. Maybe if I walk away and come back in half an hour I might get a step further.
- jw432Jun 21, 2019Tutor
After waiting for a long time on the page I finally got it thru to the end and now it working. I'll go move it to its home locaton and make sure I still can use it. Thanks for all your suggestions. I worry that I might have to go thru this difficult proess again, time will tell
- plemansJun 21, 2019Guru - Experienced User
What firmware is on the ex7000? I didn't ever see that listed. Updating it might help performance, increase speeds and security.