ex7300v2 bought new router, cannot connect extender

[adwhitak]

We recently had to buy a new router. My wifi extender is connected to the old router. When trying to set it up with the new router, NETGEAR_EXT cannot be found. It is driving me insane. SOMEONE PLEASE HELP 

[plemans]

What router did you buy? 

Did you factory reset the ex7300 and then re-do the setup? 

You can reset it by pushing and holding reset for 7-15 seconds while its powered. 

https://www.netgear.com/support/product/EX7300v2

[adwhitak]

Yes I have done the factory reset. When I go to the nighthawk app to try and set it up, it wants to connect to neatgear_ext but it cannot be found. I’ve tried looking for advice and can not find it anywhere. I bought a 5G Netgear router last week.

[plemans]

The ex7300 does have an ethernet port on it. direct connect a pc/laptop to it and set it up. just make sure you shut off the wifi on the desktop/laptop you use to set it up so it doesn't default back to that versus the ethernet cord. 

[adwhitak]

Do I do this when the extender is plugged in or not? I’ve done it both ways and it says “internet not connected” when going to my WiFi exit.net I’m really at a loss.

[adwhitak]

Does my old router need to be plugged in as well?

[plemans]

plug the extender in. 

let it boot up.

Factory reset it by pushing and holding reset for 7-15 seconds while its powered on. 

let it reboot. give it a couple minutes. 

Disable the wifi on the pc/laptop.  Connect the pc/laptop to it via ethernet. 

the go to mywifiext . net

or try 192.168.1.250

follow setup guide. 

[adwhitak]

I did that. Internet will work with all other sites except mywifiext. This is the message I get “this site cannot be reached. It took too long to respond. Try checking your internet connection”