extender connected to 2.4 GHZ

Question

My wifi extender is only showing that it is connected to the 2.4 GHZ network. 5GHz network shows that it is disconnected. How do I fix this issue and have them both connected?&nbsp;

srf2 · Answer

Thanks for your reply.&nbsp;I did have to reset it up because I kept getting kicked off the internet. I did end up using the installation set up. The netgear log in just poped up on the computer and when I logged in it was starting my set up. I also moved the router extender closer to the router. So I will see what happens. Hopefully everything will stay connected and work as this is too much technology problems for me.&nbsp;

plemans · Answer

Hope it works!

plemans · Answer

1. what router is it connected to?&nbsp;2. How far from the router is it? 2.4ghz broadcasts further and through more materials than 5ghz. If you're to far away or to much material in the way, th 2.4ghz will work but not the 5ghz3. Did you set it up via the WPS method? or using the installation assistant?&nbsp;

srf2 · Answer

I have it set up to a Nighthawk AC2100. I did set it up throught the WPS method.

It is far away from the router, so that may be the issue. However last night when I was trying to download the update and then check the setting I did have the extender in a hallway close to the router. It still showed that the 5Ghz was disconnected.

I am in a multi level home so I am placing the extender on a lower level. I guess as long as the 2.4 ghz works, I should be ok.

Not sure if you have any other suggestions.

Thanks

plemans · Answer

Put the extender in the same room as the router and update it.&nbsp;Once update it, try several different locations around the home.&nbsp;What are the wall materials made of?&nbsp;

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extender connected to 2.4 GHZ

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