extending both 2.4 and 5g at the same time ex7500

[67badfish]

I setup my new ex7500 on my laptop everything went as it should. if I connect to the 5 g next work the 2.4 led goes out and the 5 g light turns blue , if i connect to the 2.4 the 2.4 led turns blue and the 5g light turns red. if i connect with an ipad or phone in 5g the light still stays red and the same if my laptop is connected to the 5 g and i connect a phone or ipad to the 2.4 the 2.4 led is still not lit.

[plemans]

What firmware is on your extender?

What router are you connected back to?

have you looked at the manual for what the led's mean?

• Solid blue. Best connection.
• Solid amber. Good connection.
• Solid red. Poor connection.
• Off. No connection.

Are you unable to connect to the 2.4ghz and 5ghz at the same time (from different devices)? A little better explaination of what the actual problem is will help.

Here's where you can find firmware, manuals, troubleshooting info.

https://www.netgear.com/support/product/EX7500.aspx

[67badfish]

I updated the the firmware to the current available . modem is a zyxel emg2926-q10a.

[plemans]

but you didn't answer any of the other questions. 
 A better explaination of the problem helps.

[67badfish]

yes I know what the leds mean . if I am connected to 5g on the laptop the 5g light is blue and the 2.4 is not lit and regardless of what devise I connect at 2.4 the led stays out. if I am connected on the laptop at 2.4 the 2.4 led goes from un lit the blue and the 5g led goes to red , and if I connect any other devise at 5g the led still stays red .

[67badfish]

So it seems to work when I connect with the laptop but nothing else.

[plemans]

Have you tried factory resetting and reinstalling?

[67badfish]

no I have not. do I need to log into Mywifiext dot net with each devise ? 

[plemans]

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@67badfish wrote:

no I have not. do I need to log into Mywifiext dot net with each devise ? 

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Do you have more than 1 extender? 

You can factory reset by pushing and holding the reset button while powered up for 7-10 seconds. the lights should change on it. 

then go through your re-install procedure. 

I'd try doing a manual install.