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Forum Discussion

KristinaWulf456's avatar
Dec 01, 2017

logging into the range extender

Okay I need help I was trying to log on to my range extender after the whole update but it wouldn't let me I used one of my emails and it said it wasn't a vaild username and I tried the admin log in that I been using since I first got it on my birthday. So I need help on what to do or if I need to reset it so I can log on to it and check on it if it doesn't work or that it leads me to the page that I need to look at.

3 Replies

    • KristinaWulf456's avatar
      KristinaWulf456
      Aspirant

      thanks but I don't think that is what I'm going through cause when I updated the firmware it ask me for my email and some questions to keep it safe but it wouldn't let me use the admin username to log in it so it kept saying incorrect username or password which is what I'm having problems with even when I tried using my gmail to log into it

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        You may have yo factory reset the extender and do the setup again to do this hold the reset button for 10+ seconds.

         

        DarrenM