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new modem and extender wont except password

crazylady27
Aspirant

new modem and extender wont except password

just been given new modem by virgin as we had issues with signal in areas of our home, i bought our extender long time ago 3 4 or 5yrs ago really cant remember it was set up in our micro pub (garage conversation) it has worked perfect till now.

When i find the network and try to add the password for the new modem it keeps telling me the password is incorrect. I have spoken to virgin who are saying it is netgear problem But as it worked perfect before and have often had to re-enter password when virgin have done trouble shooting on old modem and we have changed passwords before and never had any issues

But this is driving me insane Please can anyone help me

Model: WN3000RPv3|N300 WiFi Range Extender
Message 1 of 4
plemans
Guru

Re: new modem and extender wont except password

Did you install using the WPS method? 

if so, factory reset the extender and try installing it using the installation wizard and not wps. 

https://www.netgear.com/support/product/WN3000RPv3.aspx

Message 2 of 4
crazylady27
Aspirant

Re: new modem and extender wont except password

yes this did work thank you


@plemans wrote:

Did you install using the WPS method? 

if so, factory reset the extender and try installing it using the installation wizard and not wps. 

https://www.netgear.com/support/product/WN3000RPv3.aspx


 

Message 3 of 4
plemans
Guru

Re: new modem and extender wont except password

Glad to hear it! if you mark it solved,it can help the  next person with this issue

Message 4 of 4
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