NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tl113
Nov 28, 2020Guide
wi fi extender stopped working
My wifi extender EX8000 – AC3000 Nighthawk X6S Tri Band WiFi Range Extender stopped working and will not connect to the router anymore. I have even tried to reset it. It keeps sayong ahving issues c...
tl113
Nov 29, 2020Guide
It is the same router that it has been connected to since I purchased it. There have been no firmware upgrades to the router I don't know what the firmware version is on the extender because nothing will recognize it it will not make any type of connection. When you say I should try doing a hard wire are you saying from the router or from the computer I'm not sure exactly what you mean when I initially set it up through my mobile device I had no issues and now I don't understand why it will not connect or even see anything. The colors on the front of the extender are white but not all of them are lit up and they are solid
tl113
Dec 05, 2020Guide
So I redid everything factory reset etc. Worked for one day and now it will not connect again. Keeps saying connection failed. Is the extender I have gone bread and I should be getting a replacement under warranty? This is ridiculous. Barley six months old and no support from netgear.
- plemansDec 05, 2020Guru - Experienced User
What router are you connecting it to?
What firmware is on the extender?
When you setup the extender, did you use wps?
- tl113Dec 08, 2020GuideFirmware 1.0.1.224 latest version available at updated fine. it still keeps saying trouble connecting to my network telling me to reset my router I keep doing that and it still will not connect. when I try to do the test my speed it keeps giving me an error that I cannot connect. When I did the hard factory reset and then I reconnected everything I just did it through the app on my phone and I had download speeds of 134 and now I cannot connect again at least when I try to test my speed or do any kind of analytics.