× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

wifi extender- Model was working fine then had TW install new router/modem. Extender now doesn"t con

rjstapes
Aspirant

wifi extender- Model was working fine then had TW install new router/modem. Extender now doesn"t con

Extender modeel 3000 RP was working fine until TW installed new router/ modem. Now extender doesn't work or even show  on menu. The first and third lights work  but the link rate status stays dark. I have hi tthe factory reset button as well.WAould appreciate responsess to recognize that I am not teck savy in the least:(

Message 1 of 5
ElaineM
NETGEAR Employee Retired

Re: wifi extender- Model was working fine then had TW install new router/modem. Extender now does...

Welcome to the community, @rjstapes

 

What's the exact model number of the extender?

The extender may need reconfiguration in order to get it to work with the new router/modem.

I suggest that you use a paper clip when resetting it. When you push the reset, it should show blinking power light or the power light will turn amber. Once the power light turns green then it should have restored settings of the extender to default and you should be able to configure it as if it's brand new out of the box. 

 

Message 2 of 5
rjstapes
Aspirant

Re: wifi extender- Model was working fine then had TW install new router/modem. Extender now does...

Still can't get the connect and last light stays unlit

Message 3 of 5
rjstapes
Aspirant

Re: wifi extender- Model was working fine then had TW install new router/modem. Extender now does...

Sorry filled the model space but apparently doesn't transmit. It's a wp3000rp

Message 4 of 5
ElaineM
NETGEAR Employee Retired

Re: wifi extender- Model was working fine then had TW install new router/modem. Extender now does...

Can you wired a PC straight to the extender and see any network?

If the light stays unlit then unit could be busted.

You may contact support to get a replacement if it's still within hardware warranty.

 

 

Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 1045 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series