Darren, many thanks for your interest and suggestion.
Yes, I did a reset and that helped I think.
It seems to be fixed now, I'm very pleased to say.
I'd even bought a new NETGEAR D6000 router from Currys just in case mine had failed after 3 years - in the event of course it didn't so I returned the new router without any problems.
The basic problem was that it took 3 PlusNet "advisers" nearly 3 days to realise that they had given me the wrong "address" namely "192.168.1.1" to type in the browser bar and that I was not typing in the correct PlusNet username and password.
I can't remember exactly, but when we connected my laptop pc by ethernet to the router and eventually typed in "192.168.0.1" to connect to the Netgear app NETGEAR genie, I had to enter User name "Admin" and Password "password"
My "Wireless" green light was on before I did this, but no "Internet" light of course.
I then clicked the "Internet" tab in the left hand side of the screen then entered the Plusnet (?) Login of "psw ....@plusdsl.net" and then a Password of aaaaaaaa (not real for security reasons 🙂 )
That seemed to do it.
I hope that all makes sense and may be of some help to others.
I'm annoyed that the router crashed on Tuesday night through no fault of my own - a PlusNet or BT problem?
Anyway, because I was without a connection for nearly 3 days, they said they would give me a free months broadband.
I've yet to get this in writing from them, so watch this space .....
Anyway, it won't stop me from changing ISP when my contract comes to an end in January.
Thanks again, Peter
