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Re: Poor range and poor speed

grahamfa
Aspirant

Poor range and poor speed

I just bought this router thinking that it would provide faster speed and better coverage in my 2000 sq ft (one level) house, but this is the worst wireless router I have ever had  When I connect directly to the modem, I get 120 mbps, when I connect via the Netgear router wirelessly, I get 60 mbps.  The range is just as bad, it doesn't reach to the back bedrooms like previous routers (not Netgear) routers I have had.  I have no other option to move the router and modem but where it is at.
I have spent hours researching what could be wrong and have confirmed the MTU is the correct value; confirmed that QOS is disabled, traffic meter is disabled; and changed channel.  We live on a rural farm, so interference is not an issue.

 

This appears to be a defective device.

 

 

 

Model: WNDR4300|N750 Wireless Dual Band Gigabit Router
Message 1 of 9

Accepted Solutions

Re: Poor range and poor speed


@grahamfa wrote:

HI,

1) I'm assuming it's V1 since there is no v2 next to the model name.

 

Good assumption. It is usually the only way to tell.

 


@grahamfa wrote:
2) Modem is TP-Link TC-7620 cable modem DOCSIS 3.0


Not a modem router that can cause local conflicts.

 


@grahamfa wrote:
3) Clients - I tested with Windows laptop, ipad, iphone, and android


The killer. These things are capable of better speeds than you see.

 


@grahamfa wrote:
4) Router Firmware Version - V1.0.2.98 - I did check for the latest firmware version and the one shown is the latest

 


These things rarely arrive with the latest firmware, which suggests that you may have updated it yourself. In which case, did you reset the router to factory settings after the firmware flash?

New firmware sometimes introduces changes that are not compatible with the old configuration.

So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware. And wifi seems to be prone to these post-flash issues.

The range thing is something else. The WNDR4300 doesn't claim to be a long range device. Are you connecting at 2.4 GHz or 5 GHz. The latter is faster but has shorter range. Paradoxically, you may get better speed using 2.4 GHz when you are not near the router.

 

Having said all that, if there is a way to return the device at no cost to you and replace it with something more capable, and probably more expensive, that is what I would do. Your call.

 

 

 

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Message 4 of 9

All Replies

Re: Poor range and poor speed

Is it really an WNDR4300? That's a pretty basic box. (Is it the original v1 or the newer v2?) Note the lack of antennae that come on flashier Nighthawk kit. But they cost a heck of a lot more.

 


@grahamfa wrote:

When I connect directly to the modem, I get 120 mbps, when I connect via the Netgear router wirelessly, I get 60 mbps. 

 


Remember wifi depends on the transmitter (router) and the receivers (wifi clients). 60 Mbps is the top speed that you will get for some wifi clients. You don't say what clients you are using.

 

What is the modem?

 

What is the firmware version on the router?

Message 2 of 9
grahamfa
Aspirant

Re: Poor range and poor speed

HI,

1) I'm assuming it's V1 since there is no v2 next to the model name.

2) Modem is TP-Link TC-7620 cable modem DOCSIS 3.0

3) Clients - I tested with Windows laptop, ipad, iphone, and android

4) Router Firmware Version - V1.0.2.98 - I did check for the latest firmware version and the one shown is the latest

 

Model: WNDR4300|N750 Wireless Dual Band Gigabit Router
Message 3 of 9

Re: Poor range and poor speed


@grahamfa wrote:

HI,

1) I'm assuming it's V1 since there is no v2 next to the model name.

 

Good assumption. It is usually the only way to tell.

 


@grahamfa wrote:
2) Modem is TP-Link TC-7620 cable modem DOCSIS 3.0


Not a modem router that can cause local conflicts.

 


@grahamfa wrote:
3) Clients - I tested with Windows laptop, ipad, iphone, and android


The killer. These things are capable of better speeds than you see.

 


@grahamfa wrote:
4) Router Firmware Version - V1.0.2.98 - I did check for the latest firmware version and the one shown is the latest

 


These things rarely arrive with the latest firmware, which suggests that you may have updated it yourself. In which case, did you reset the router to factory settings after the firmware flash?

New firmware sometimes introduces changes that are not compatible with the old configuration.

So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware. And wifi seems to be prone to these post-flash issues.

The range thing is something else. The WNDR4300 doesn't claim to be a long range device. Are you connecting at 2.4 GHz or 5 GHz. The latter is faster but has shorter range. Paradoxically, you may get better speed using 2.4 GHz when you are not near the router.

 

Having said all that, if there is a way to return the device at no cost to you and replace it with something more capable, and probably more expensive, that is what I would do. Your call.

 

 

 

Message 4 of 9
wcalifas831
Prodigy

Re: Poor range and poor speed

For the range all I can advice is to set up the router in a central location of your property. For the speed, the 5.0 ghz you must the set the password security to WPA2-AES TKIP, and also the same for the 2.4ghz to reach the fastest speed on your router's ability.

 

Message 5 of 9
grahamfa
Aspirant

Re: Poor range and poor speed

I did do a factory reset after updating the firmware.

And I'm aware of the differences between 2.4 GHz and 5.  I was testing the range with the 2.4 GHz connection.
And testing both for the speed.

I will see if I can return it.

Message 6 of 9
grahamfa
Aspirant

Re: Poor range and poor speed

Already confirmed this was set WPA2-AES TKIP

And there is no other place for connecting the modem/router but at the far end of the house

Message 7 of 9

Re: Poor range and poor speed


@grahamfa wrote:

 

And there is no other place for connecting the modem/router but at the far end of the house


There are legal limits on how much power wifi is allowed to deliver. Some properties are just too big, or built with materials such as steel reinforced concrete that shield the wifi, for it to go from one end to the other.

 

If that is the case then there are other ways of bridging the gap. You can use a wifi extender that sits in the middle of the space, repeating the wifi from the source. Or there is Powerline Ethernet that uses your mains circuits as a part of the network.

 

 

Message 8 of 9
grahamfa
Aspirant

Re: Poor range and poor speed

I was able to return the router.  I purchased a different brand of wireless router which is working great - great speed and reaches the end of the house.  I appreciate the education on why the router I chose wasn't as good as described.

Message 9 of 9
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